Corruption Watch is a non-governmental organization (NGO) that enables the public to report corruption through various channels, including SMS, WhatsApp, social media, and walk-ins. Since its founding, Corruption Watch has received over 12,000 reports of corruption, working to expose and publicize cases that have a significant impact on society.
As Corruption Watch’s operations expanded, the organization struggled to manage its growing case load. With no proper workflow system in place, investigators had to sift through hundreds of pages of reports, manually capturing data using Microsoft Excel. This process was not only time-consuming but also presented significant security risks, as the organization works with whistle-blowers whose identities must be protected.
Corruption Watch partnered with Astech to implement Sage CRM, a secure and flexible customer relationship management platform. The solution was designed to help Corruption Watch manage cases from start to finish, while ensuring that sensitive whistle-blower information was safeguarded.
Key features of the Sage CRM solution include:
Following the implementation of Sage CRM, Corruption Watch doubled the number of reports it processes, from 40 to 80 per week. The CRM system has made it easier for the organization to access, track, and analyze case information securely, boosting operational efficiency and allowing the team to process more reports in less time.
Ronald Menoe, Head of Stakeholder Management at Corruption Watch, highlighted the impact of the solution:
“With Sage CRM, all our case information is now easily accessible in a secure system. We no longer have to search through piles of unmanageable reports, which means we can process more reports per day than ever before. The system has also greatly improved the security of our whistle-blower information.”
Astech provided full implementation and consulting services, ensuring that Sage CRM was customized to meet Corruption Watch’s specific needs. Anthony Lipshitz, Director at Astech, emphasized the importance of the solution's security features:
“Security was a key consideration due to the sensitive nature of whistle-blower information. Sage CRM not only improves workflow efficiency but also ensures that sensitive data remains secure.”
The implementation of Sage CRM has transformed Corruption Watch’s ability to fight corruption by improving operational efficiency and ensuring the security of critical data. With this new system, the organization can manage more reports, act on cases faster, and protect the identities of whistle-blowers more effectively.
