Sage 300

Sage 300 is accounting software for small to medium sized enterprises that fulfills all your accounting needs.

Customised and tailored by Astech

Sage CRM

Customer Relationship Management Software- Sage CRM is a powerful and easy-to-use customer relationship management solution that integrates directly with both Sage 300 and SAGE ERP X3.

Customised and tailored by Astech

Credit Management Solutions

The Astech Credit and Loan Management Solution (LMS) is a comprehensive end to end business software solution for credit providers.

Customised and tailored by Astech

Fixing empty dialog box on Calendar screen in MyCRM

One of our clients experienced issues with the Calendar tab in MyCRM.  Some of the users were able to see their calendar while others just saw an empty dialog box like below:

When the users dismissed the dialog box, the calendar failed to load.

This was caused by the user's language not being configured. When the calendar loads, it tries to retrieve the calendar settings and captions for the user but is unable to select the correct captions as it does not what language to retrieve.  This is simple to fix.
  1. Open SSMS
  2. Run the following query for each of the users experiencing the issue (replace <USER LOGON> with the user's logon):
    UPDATE Users
    user_language = 'US'
    WHERE user_logon = '<USER LOGON>'
  3. Ask the user to logout and login again.

This should resolve the issue.  If you have any further issues then please do not hesitate to contact Astech.

Astech cannot be held responsible for any damage done to your system while following this article. Follow this guide at your own risk and be aware of the consequences of your actions.
Sage 300 CRM