One of our clients experienced issues with the Calendar tab in MyCRM. Some of the users were able to see their calendar while others just saw an empty dialog box like below:
When the users dismissed the dialog box, the calendar failed to load.
Solution
This was caused by the user's language not being configured. When the calendar loads, it tries to retrieve the calendar settings and captions for the user but is unable to select the correct captions as it does not what language to retrieve. This is simple to fix.
- Open SSMS
- Run the following query for each of the users experiencing the issue (replace <USER LOGON> with the user's logon):
UPDATE Users
SET
user_language = 'US'
WHERE user_logon = '<USER LOGON>'
- Ask the user to logout and login again.
Conclusion
This should resolve the issue. If you have any further issues then please do not hesitate to contact Astech.
Disclaimer
Astech cannot be held responsible for any damage done to your system while following this article. Follow this guide at your own risk and be aware of the consequences of your actions.
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