Sage 300

Sage 300 is accounting software for small to medium sized enterprises that fulfills all your accounting needs.

Customised and tailored by Astech

Sage CRM

Customer Relationship Management Software- Sage CRM is a powerful and easy-to-use customer relationship management solution that integrates directly with both Sage 300 and SAGE ERP X3.

Customised and tailored by Astech

Credit Management Solutions

The Astech Credit and Loan Management Solution (LMS) is a comprehensive end to end business software solution for credit providers.

Customised and tailored by Astech

Fix "Authentication required, Browser session mismatch" error in Sage CRM

When logging into Sage CRM using Internet Explorer, you might encounter the following error:


Cause
This issue appears to be caused by a new security feature introduced in Sage CRM (7.3+) and appears when using Sage CRM over HTTPS.

Solution
These solutions were obtained from Sage City.

Configure Internet Explorer
The best solution would be to configure Internet Explorer to avoid the issue appearing.

  1. Open Internet Explorer and navigate to your Sage CRM instance
  2. Click on the Settings Icon on the top right and select Compatibility View settings

  3. Uncheck the Display intranet sites in Compatibility View and remove any CRM server hosts from the list as seen below:

  4. Click Close and try log in again.

Disable the feature
Another solution could be to disable the feature entirely.  This is not suggested, but if you have many users experiencing the same issue, then this might be a good temporary solution so the system can still be used.
  1. Log into Sage CRM using another browser that doesn't give an issue (e.g. Google Chrome)
  2. Go to Administration -> System -> System Behaviour and click Change.
  3. Change the Use browser session security field to No

  4. Click Save to save the changes

Conclusion
These are two possible solutions for the problem.  It is suggested that you fix Internet Explorer rather than disable the feature in Sage CRM for security reasons.

Disclaimer
As-tech along with any of its affiliates cannot be held responsible for any damage caused while following this guide.  Be cautious and responsible when making changes to your system by making backups and ensuring you know what consequences any you do will have in the system.
Sage 300 CRM